For several years, I used to be a reliable vendor on Cardmarket, one among Europe’s most notable platforms for trading playing cards. I maintained a wonderful reputation — over four hundred positive testimonials, zero disputes, and dependable, Expert company. But a single unjustified dispute, managed by Cardmarket workers users Silvia Parravano and Christian Tobehn, improved every thing. In this article, I'll share my own practical experience, make clear the structural flaws in Cardmarket's dispute approach, and concern a stark warning to other sellers.

A cleanse document designed in excess of decades

A Proven vendor With one hundred% Positive comments

ahead of the incident, I used to be just the type of vendor every Market values. I detailed buying and selling playing cards correctly, explained problems transparently, and shipped immediately. I in no way obtained an individual complaint — only praise.

The Importance of belief on Cardmarket

track record is every thing for sellers on Cardmarket. One miscalculation — even one that isn’t your fault — can problems years of exertions. That’s what tends to make my Tale so alarming for Other people working within the System.

The Dispute That Shattered My Standing

consumer Ordered the Wrong Card, Then Blamed Me

The trouble started each time a purchaser ordered a card mentioned exactly by title, set, and condition. Upon receiving it, they falsely claimed I had despatched the “Completely wrong Edition” — Irrespective of apparent listing proof demonstrating I hadn’t.

evidence Ignored by aid

I submitted screenshots on the listing, card Model, and ailment to establish my accuracy. But Cardmarket aid, specially Silvia Parravano, dismissed the facts. rather than reviewing the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling on the Dispute

No reasonable Investigation

Silvia’s selection was unilateral. She didn’t admit my proof or ask here for any counterevidence from the customer. She basically blocked my account. No hearing. No second viewpoint. No appeal.

No Warning, No conversation

What built this worse was the suddenness of the motion. I had been locked outside of my account overnight. My appeals — requesting an evaluation or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised finish authority with no accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing the exact same Pattern

In stick to-ups, my circumstance was also found by Christian Tobehn, An additional member of Cardmarket's assistance team. regrettably, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections along with a long lasting ban.

A sample of vendor Disregard

Are sincere Sellers staying Silenced?

immediately after this expertise, I began exploring online discussion boards and community threads. I immediately identified I wasn’t alone. Dozens of long-time sellers noted equivalent activities — lots of involving Silvia Parravano.

a typical theme? customers often acquire, regardless if Mistaken — and sellers are remaining voiceless.

How This Hurts the whole Market

when platforms ought to safeguard prospective buyers, ignoring proof from truthful sellers brings about a damaged ecosystem. When have confidence in is a single-sided, bad actors make the most, being aware of they’ll be shielded by biased assist brokers.

the trouble: No Oversight, No charm

Lack of Transparency in Cardmarket’s method

essentially the most alarming situation will be the absence of the appeals process. the moment personnel like Silvia or Christian make a call, it’s closing. There’s no second overview, no accountability, and no way to restore usage of your account — It doesn't matter how sturdy your evidence is.

danger of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a Wrong declare — or lose my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

Financial and Emotional repercussions

enterprise decline right away

I invested many years in developing my vendor profile. everything energy was wiped out instantaneously, coupled with prospective potential income. My vendor dashboard, get heritage, and faithful customer foundation — all long gone.

Emotional Toll on the trustworthy vendor

This wasn’t just a business strike. it had been demoralizing. to generally be handled similar to a fraud just after a long time of integrity was emotionally devastating. I adopted each rule, and nonetheless received punished.

What Cardmarket should Do to Regain rely on

Platform Reforms Are Urgently essential

If Cardmarket desires to keep high quality sellers and stop foreseeable future abuse, it need to:

• ✅ Introduce a clear attractiveness method for blocked accounts

• ✅ involve disputes to become reviewed by at the very least two independent assist brokers

• ✅ practice personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who submit crystal clear, factual proof

• ✅ create accountability metrics for employees decisions

Without these adjustments, trustworthy sellers will proceed to get collateral hurt within a technique that blindly favors purchasers.

remaining Thoughts: Be cautious, remain Documented

should you be now providing on Cardmarket, don’t believe your fantastic document will protect you. you are always a person buyer grievance — even a Untrue a single — clear of currently being silenced.

secure by yourself by:

• Taking screenshots of each listing

• Archiving communication with consumers

• Backing up your account knowledge routinely

• Preparing for disputes — Even though you do nothing at all Mistaken

summary: 

My expertise with Silvia Parravano and Christian Tobehn should function a serious warning to any one working with Cardmarket. I believed while in the platform. I played by The foundations. And I even now got eliminated with out cause.

If Cardmarket continues to disregard vendor rights, far more trusted suppliers will walk absent. And when that occurs, the System received’t just eliminate sellers — it’ll lose its trustworthiness.

Has a thing similar took place to you? Share your encounter and assistance raise awareness. Sellers should have better.